Privacy Policy
Your privacy matters to us. This policy explains how zytheranova collects, uses, and protects your personal information.
At zytheranova, we're committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and safeguard your data when you use our commodity trading education platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve our services. This includes information you provide directly, data collected automatically, and information from third-party sources when applicable.
Personal Information
Name, email address, phone number, postal address, date of birth, and identification documents as required for account verification and compliance purposes.
Account Data
Login credentials, account preferences, course progress, assessment results, and communication history with our support team.
Technical Information
IP address, browser type, device information, operating system, referring URLs, and usage patterns on our platform.
Learning Analytics
Course completion rates, time spent on materials, quiz scores, participation in discussions, and learning pathway preferences.
How We Use Your Information
We process your personal data for specific, legitimate purposes that align with providing educational services and maintaining our platform's security and functionality.
- Deliver educational content and track your learning progress through our commodity trading courses
- Communicate with you about your account, course updates, and relevant educational opportunities
- Process payments and maintain accurate billing records for our services
- Provide customer support and respond to your inquiries or technical issues
- Comply with legal obligations under South African financial services regulations
- Improve our platform through analytics and user experience research
- Prevent fraud, ensure platform security, and protect against unauthorized access
Data Storage and Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices align with industry standards and South African data protection requirements.
Your data is stored on secure servers with encryption both in transit and at rest. We use SSL certificates, firewalls, and regular security audits to maintain data integrity. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Account information is typically retained for seven years after account closure to meet regulatory requirements in the financial services sector.
Your Privacy Rights
Under South African data protection laws, including the Protection of Personal Information Act (POPIA), you have specific rights regarding your personal information. We're committed to honoring these rights and providing you with control over your data.
Access Your Data
Request a copy of all personal information we hold about you, including how it's processed and shared.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we process your personal information in certain circumstances while maintaining your account access.
Information Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who assist in operating our platform, conducting business, or serving our users, provided they agree to maintain confidentiality.
Third-party services include payment processors, email communication platforms, learning management system providers, and analytics tools. These partners are contractually obligated to protect your information and use it solely for providing services to zytheranova.
We may disclose personal information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve platform functionality.
Essential cookies are necessary for basic website functionality and cannot be disabled. Analytics cookies help us understand how users interact with our platform, while preference cookies remember your settings and choices. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.
International Data Transfers
While zytheranova operates primarily within South Africa, some of our service providers may be located in other countries. When personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data according to South African privacy standards.
International transfers occur only with service providers who demonstrate adequate data protection measures and agree to contractual terms that protect your privacy rights. We regularly review these arrangements to maintain compliance with applicable data protection laws.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our platform before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
Email: info@zytheranova.com
Address: 58 Erica St, Reiger Park, Boksburg, 1459, South Africa
Phone: +27828576747
We aim to respond to privacy inquiries within 30 days and will work with you to resolve any concerns about your personal information.
This privacy policy is effective as of January 2025 and was last updated on January 15, 2025.